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Shipping

We aim to ship goods within 48 hours of order confirmation. We ship Monday to Friday (except public holidays). We use Australia Post and Interparcel. Our standard delivery times are 3 to 10 business days. We offer free shipping Australia wide on all items. Mahali cannot be responsible for third party delays in transit.

Pick up
Free pick ups from our Noosaville address are available for all in stock items. We will contact you to let you know when your order is ready for collection. Pick up time is every Wednesday between 3pm and 5pm.

 

Deliveries to New Zealand
All New Zealand orders are shipped with tracking and are calculated by weight. We have multiple flat rates:

Flat rate for small packages under 500g:
Anywhere in New Zealand | $24.00

Flat rate for medium packages 500g to 2kg:
Anywhere in New Zealand | $34.00

Special shipping for larger packages and ceramics:
Anywhere in New Zealand | $45.00

Deliveries to the rest of the World
Most international orders are shipped with tracking though for some locations tracking is currently unavailable. We have multiple flat rates:

Flat rate for small packages under 500g:
Anywhere in the World | $25.00

Flat rate for medium packages 500g to 1kg:
Anywhere in the World | $35.00

Flat rate for heavy packages over 1kg:
Anywhere in the World | $45.00

Reshipping
Please make sure you give us the correct address details for your order. Any returned orders that need to be re shipped will be charged for the full shipping cost which may be higher than our original flat rates.

Other info
If for any reason we are unable to dispatch your order we will notify you within 14 business days. Unfortunately due to the nature of our business some products will sell out in a short amount of time and may not be able to be re ordered.

Mahali does not accept any responsibility for loss or damage during transit.

Currency
All transactions are processed in AUD. For payment we only accept Visa and MasterCard or PayPal.